“We don’t just say that we do a good job, we back it up with a guarantee.”
Every Home Inspection we perform comes with our exclusive Home Inspection Guarantee. This program is unique – NO OTHER HOME INSPECTION COMPANY IN SAN DIEGO OFFERS SUCH A GUARANTEE!
What does this Home Inspection Guarantee mean for the customer?
It means that in the unlikely event that a minor repair is needed for something that should have been discovered within the scope of a home inspection*, we will pay up to $1,000 to get it corrected, no deductible.
We have performed several thousand inspections over the years and very rarely something gets past our awesome inspectors. A home inspection covers hundreds of points and after all inspectors are only human. Most defects can easily be repaired for far less than $1,000.
Some other Home Inspection companies offer a 90-day warranty. Is that better?
The 90-day warranties offered by some home inspection companies are a marketing gimmick. They exclude most everything such as any item that is more than 10 years old (read the warranty agreements). Also, as with all home warranties there is a deductible up to $100, and many items are excluded or denied. Since “90-day Home Warranty” companies have such a bad reputation, or exclude so many things, we decided to offer our clients a better guarantee of our work. Our guarantee is different in that if it should have been found, we’ll pay to fix it – with no deductible. We do suggest that you purchase a full one year home warranty from a reputable company, but call us first if something fails within the coverage period.
Is this the same as a Home Warranty?
No. The Home Inspection Guarantee is not a Home Warranty. It is in place to cover defects that we should have found within the scope of a home inspection, but didn’t. A Home Warranty covers items that did work at the time of inspection, but fail at a later date.
What does this guarantee cover?
It covers items that should have been caught during an inspection, but got past us. Examples include a switch or receptacle that doesn’t work, a broken window, a flue repair, even broken garage door spring. We will cover the cost of repair up to $1,000 if needed. It is our experience that the few call backs we have had are very minor, and usually easily fixed.
What is not covered?
Items that were functioning normally on the day of the inspection, but fail sometime after the inspection (Latent defects).
Defects that could not have been discovered at the inspection. These include leaks from roof if there was no rain at time of inspection.
Items that could not be checked due to lack of utility service.
Drain blockage of any kind. We run lots of clear water through drains, but cannot predict blockage due to normal use (toilet paper, food debris, soap suds, waste, etc)
Items that are more than 20 years old as they are simply past their service life.
Items noted in the report as in need of repair or at the end of their expected service life.
Items that were concealed, not accessible, or not operable at time of inspection.
Secondary property damage, such as water damage.
Any item that has been serviced after the inspection without prior notice to us.
Any items repaired without having contacted us first.
Is there a time limit?
Since this is a guarantee of our work, and not a warranty, it does have a time limit. You need to let us know right away if something is wrong. You have 90 days from your close of escrow to contact us with a claim.
Are there other restrictions?
You must notify us prior to making any repairs. If repairs are performed without notifying us first, the Guarantee is void. We do not reimburse client for repairs performed without prior approval. We reserve the right to verify that the item should have been included in the report, within the scope of a home inspection, and have an opportunity to have a contractor of our choice perform the repair.
Items that can be repaired will not be replaced if repairs can be performed.
Is this just a way to limit the Company’s liability?
No. We still maintain a solid Professional Errors and Omissions (E&O) policy for unthinkable situations. An example would be a fire caused by something we didn’t report. This program is simply to give you the confidence that we will do a good job as promised, or we will fix it at our expense.
How do we sign up?
The Home Inspection Guarantee is included with every inspection. No need to sign up.
*Any repairs must be for items that fall within the scope of a home inspection. The scope of a home inspection is defined in our Standards of Practice, and our inspection agreement which are available on our website at www.SDinspect.com.
Items that do not fall within the scope of a home inspection are not covered. Examples include sprinkler systems, Window coverings, concealed defects, and items not observable due to ambient conditions.
Items that were not accessible at time of inspection due to personal items, locked rooms, lack of utilities or concealed are excluded. Home inspectors do not move personal items.
Inspector must be notified prior to any repairs being performed or guarantee is void.